Payments Operations Specialist (Payroll & Reconciliation)

FirstRand Limited; Johannesburg; On-site; ZAR 555,000 - 665,000; Full time

Job summary

FirstRand Limited in Johannesburg seeks a Client Payments Solutionist to manage daily payroll collection operations, ensuring accurate payment processing, timely reconciliation, and responsive client service. The role emphasizes escalation handling, process efficiency, and maintaining high client satisfaction within the payroll ecosystem.

Ideal candidates have a business-related degree, strong analytical skills, and payroll knowledge, with advanced Excel proficiency.

Qualifications

• Analytical mindset and strong attention to detail are essential.
• Deadline driven with a process-oriented approach.
• Ability to work effectively in a team and manage client-facing workflows.

Responsibilities

• Day-to-day operations for Client Payroll Collection Solution, including payment processing and reconciliations.
• Provide client servicing and operational support to ensure timely settlements and issue resolution.
• Escalate issues promptly to improve efficiencies and client satisfaction.
• Ensure the value chain from initiation to reconciliation is properly managed.

Skills

Analytical mindset

Detail orientation

Decision making

Problem solving

Deadline driven

Process mindset

Team player

Payroll knowledge

Payment operations

Education

Business-related Diploma / degree

Tools

Excel

Job description

FirstRand Limited in Johannesburg seeks a Client Payments Solutionist to manage daily payroll collection operations, ensuring accurate payment processing, timely reconciliation, and responsive client service. The role emphasizes escalation handling, process efficiency, and maintaining high client satisfaction within the payroll ecosystem.

Ideal candidates have a business-related degree, strong analytical skills, and payroll knowledge, with advanced Excel proficiency.