Payroll Payments & Reconciliation Specialist II

Wesbank; Johannesburg; On-site; ZAR 603,000 - 670,000; Full time

Job summary

WesBank in Johannesburg is seeking a Client Payments Solutionist to manage day-to-day payroll collection operations, reconciliations, and client servicing. You will ensure timely settlements, escalate issues promptly, and support the value chain from initiation to resolution, while maintaining high client satisfaction and accuracy in processing.

The role requires strong analytical skills, attention to detail, and solid knowledge of payroll processes and the insurance environment.

Qualifications

• Business-related diploma or degree is required.
• 10 years’ experience in reconciliation and data matching.
• Advanced proficiency in Microsoft Office Suite and Excel.
• Payroll industry knowledge and insurance knowledge.
• Understanding of payment operations client-facing and back-office processes.
• Strong analytical and detail-oriented capabilities.

Responsibilities

• Day-to-day operations for Client Payroll Collection and reconciliation processing.
• Ensure timely escalations of client servicing issues and timely resolutions.
• Maintain accurate settlements and address delays or errors.
• Provide operational support to ensure seamless payment processing and client satisfaction.
• Support performance, engagement, and development within the team.

Skills

Analytical mindset

Detail orientation

Judgment & decision making

Deadline driven

Process mindset

Team collaboration

Payroll domain knowledge

Insurance knowledge

Advanced Excel

Education

Business-related Diploma / degree

10 years’ experience in reconciliation and data matching

Tools

Microsoft Office Suite

Excel

Job description

WesBank in Johannesburg is seeking a Client Payments Solutionist to manage day-to-day payroll collection operations, reconciliations, and client servicing. You will ensure timely settlements, escalate issues promptly, and support the value chain from initiation to resolution, while maintaining high client satisfaction and accuracy in processing.

The role requires strong analytical skills, attention to detail, and solid knowledge of payroll processes and the insurance environment.