Payroll & Payments Solutions Specialist

RMB; Johannesburg; On-site; ZAR 555,000 - 665,000; Full time

Job summary

Hyphen Technology seeks a Client Payments Solutionist in Johannesburg to manage day-to-day payroll collection operations, payroll reconciliation, and client servicing. You will escalate issues, improve operational efficiencies, and ensure timely settlements, with a focus on service excellence across the value chain from initiation to investigation.

The role requires an analytical mindset, attention to detail, and strong problem-solving abilities, with expertise in payroll systems, insurance

Qualifications

• Analytical mindset and strong detail orientation.
• Good judgment, problem solving and decision-making abilities.
• Deadline driven.
• Process mindset.
• Ability to work in a team.
• Sound understanding of the insurance environment.
• Payroll understanding and experience.
• Insurance knowledge.
• Advanced proficiency in Excel.

Responsibilities

• Day-to-day operations for Client Payroll Collection Solution, ensuring payment processing and reconciliations.
• Provide client servicing support and address escalated issues promptly.
• Ensure settlements are completed accurately and on time and investigate delays or errors.
• Escalate client servicing issues promptly and drive timely resolutions with stakeholders.
• Engage in troubleshooting for operational needs and ensure value chain integrity from initiation to reconciliation.

Skills

Analytical thinking

Attention to detail

Problem solving

Deadline driven

Team player

Payroll knowledge

Insurance knowledge

Excel skills

MS Office

Payroll systems knowledge

Education

Business-related Diploma / degree

Job description

Hyphen Technology seeks a Client Payments Solutionist in Johannesburg to manage day-to-day payroll collection operations, payroll reconciliation, and client servicing. You will escalate issues, improve operational efficiencies, and ensure timely settlements, with a focus on service excellence across the value chain from initiation to investigation.

The role requires an analytical mindset, attention to detail, and strong problem-solving abilities, with expertise in payroll systems, insurance