Part-Time Front Desk Supervisor - Guest Services Leader

Placements24; Benoni; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Staff discounts

Professional development

Dynamic work environment

Job summary

Placements24 in Benoni is seeking an experienced Senior Front Desk Supervisor to lead the reception team in a busy hospitality setting. You will supervise front desk staff, manage reservations and inquiries, handle guest issues, and ensure the reception area remains welcoming and well-presented.

A strong leader with excellent service, communication, and organizational skills is essential for success in this role. The role is part-time with a competitive hourly wage.

Qualifications

• Previous Front Desk Supervisor or similar hospitality role experience.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise and train front desk staff to ensure high service levels and efficiency.
• Manage guest check-ins/outs, reservations, cancellations, and changes.
• Address and resolve guest inquiries, requests, and complaints promptly.
• Maintain a clean, welcoming reception area and professional appearance.
• Handle cash, credit card transactions, and reconcile daily records.
• Assist with administrative tasks including correspondence, scheduling and record-keeping.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Hotel software

Tools

Hotel management software

MS Office

Job description

Placements24 in Benoni is seeking an experienced Senior Front Desk Supervisor to lead the reception team in a busy hospitality setting. You will supervise front desk staff, manage reservations and inquiries, handle guest issues, and ensure the reception area remains welcoming and well-presented.

A strong leader with excellent service, communication, and organizational skills is essential for success in this role. The role is part-time with a competitive hourly wage.