Guest-Driven Hotel Ops Lead — On-Site in Benoni

Placements24; Benoni; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary and overtime

On-site role in Benoni

Career growth opportunities

Uniform and meals provided

Dynamic and challenging work env

Job summary

Placements24 is seeking a proactive Hotel Operations Supervisor in Benoni, Gauteng to oversee housekeeping, front desk, and general hotel services. The role requires a strong on-site presence to manage teams and address operational challenges in real time, ensuring a seamless guest experience.

You will lead staff, monitor service quality, conduct inspections, and coordinate across departments to maintain high standards.

Qualifications

• Minimum 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
• Proven ability to lead and motivate a team.
• Strong understanding of hotel operations, including housekeeping and front desk procedures.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Supervise daily operations of key hotel departments, including housekeeping and front desk.
• Ensure all hotel services are delivered to the highest standards of quality and guest satisfaction.
• Manage staff performance, provide training, and ensure adherence to hotel policies and procedures.
• Conduct regular inspections of rooms and public areas to maintain cleanliness and presentation standards.
• Assist in coordinating with other departments to resolve operational issues promptly.
• Handle guest complaints and ensure swift, satisfactory resolutions.

Skills

Team leadership

Customer service

Problem solving

Hospitality operations

Job description

Placements24 is seeking a proactive Hotel Operations Supervisor in Benoni, Gauteng to oversee housekeeping, front desk, and general hotel services. The role requires a strong on-site presence to manage teams and address operational challenges in real time, ensuring a seamless guest experience.

You will lead staff, monitor service quality, conduct inspections, and coordinate across departments to maintain high standards.