Part-Time Community Advisor – Digital & Self-Service Channels

RMB Nigeria Limited; Cape Town; On-site; ZAR 120,000 - 160,000; Part time

Benefits offered by this job

Fixed-term contract 12 months

Job summary

FNB is seeking a part-time Community Advisor for its POP in Cape Town. You will deliver exceptional customer service, understand customer needs, and guide clients toward eChannels and self-service.

The role emphasizes relationship-building, compliance, and a customer-centric approach within a dynamic, brand-driven environment. As part of FirstRand Group, you will promote contextual financial solutions, stay updated on product knowledge, and support portfolio growth while delivering a positive

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and self-service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• Attentive to process compliance and accuracy.

Responsibilities

• Deliver exceptional customer experience by understanding client needs.
• Guide customers to digital/self-service channels.
• Promote banking solutions and cross-sell where appropriate.
• Maintain compliance with rules and processes and ensure accuracy.

Skills

Customer service

Sales opportunities

Digital channels

Communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB is seeking a part-time Community Advisor for its POP in Cape Town. You will deliver exceptional customer service, understand customer needs, and guide clients toward eChannels and self-service.

The role emphasizes relationship-building, compliance, and a customer-centric approach within a dynamic, brand-driven environment. As part of FirstRand Group, you will promote contextual financial solutions, stay updated on product knowledge, and support portfolio growth while delivering a positive