Community Advisor - Digital & Self-Service Solutions

Wesbank; Cape Town; On-site; ZAR 556,000 - 666,000; Part time

Job summary

FNB is seeking a Community Advisor for Alternative Channels in Cape Town. The role focuses on delivering exceptional customer experiences, guiding clients toward digital and self-service options, and aligning interactions with banking policies.

This 12-month fixed-term contract is based at FNB Alternative Channel (Pick ’n Pay Initiative) in Cape Town. The position requires strong communication, sales orientation, and regulatory understanding.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 certificate in Banking or related fields.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide excellent customer experience and guide towards digital/self-service options.
• Explain processes clearly and ensure compliance with rules.
• Identify sales opportunities and support portfolio growth.
• Deliver consistent, exceptional service and stay updated on industry trends.

Skills

Customer service

Communication

Sales awareness

Digital self-service guidance

Time management

Education

Grade 12 / NQF4

Certificate in Banking / Business Administration / Customer Service

Job description

FNB is seeking a Community Advisor for Alternative Channels in Cape Town. The role focuses on delivering exceptional customer experiences, guiding clients toward digital and self-service options, and aligning interactions with banking policies.

This 12-month fixed-term contract is based at FNB Alternative Channel (Pick ’n Pay Initiative) in Cape Town. The position requires strong communication, sales orientation, and regulatory understanding.