Banking Solutions & Customer Care Advisor

RMB Nigeria Limited; Springs; On-site; ZAR 521,000 - 624,000; Part time

Job summary

FNB in Springs is seeking a part-time Community Advisor on a 12-month hourly rate contract to deliver exceptional customer experience and tailor product solutions. Build relationships, guide clients to digital channels, and identify sales opportunities while following bank policies.

The role emphasizes accuracy, process adherence, and strong communication. You will work in a dynamic team within the POP network, engaging customers and promoting self-service options to meet transactional needs and

Qualifications

• Grade 12 or NQF4 with FAIS-related certificate preferred.
• 1–3 years in customer-facing environments in financial services.
• Strong communication, relationship skills and results focus.

Responsibilities

• Build and maintain strong client relationships.
• Deliver an exceptional customer experience and guide to digital/self-service.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies and processes while acting ethically.

Skills

Excellent communication

Relationship building

Sales orientation

Digital & self-service guidance

Education

Grade 12 / NQF Level 4

Certificate in Banking / FAIS

NQF Level 5 preferred

Tools

CRM systems

Self-service solutions

Job description

FNB in Springs is seeking a part-time Community Advisor on a 12-month hourly rate contract to deliver exceptional customer experience and tailor product solutions. Build relationships, guide clients to digital channels, and identify sales opportunities while following bank policies.

The role emphasizes accuracy, process adherence, and strong communication. You will work in a dynamic team within the POP network, engaging customers and promoting self-service options to meet transactional needs and