Community Banking Advisor (12-Month Contract)

RMB Nigeria Limited; Bloemfontein; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB in Bloemfontein is inviting applications for a 12-month hourly-rate Community Advisor contract within the Mangaung Metro cluster. You will build client relationships, educate customers on digital banking, and identify opportunities to grow the portfolio while ensuring compliant, high-quality service.

Ideal candidates have Grade 12, 1–3 years in financial services, and strong communication skills. The role offers local market exposure and a supportive team environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5.
• Certificate in Banking or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong communication and relationship-building skills.
• Ability to guide customers toward digital and self-service solutions.
• Attention to detail and adherence to processes.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and responsive.
• Explain processes and requirements in plain language.
• Educate customers on the correct Banking platform aligned with their needs.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Excellent communication

Relationship-building

Sales opportunity identification

Customer service orientation

Explain processes clearly

Education

Grade 12 / NQF Level 4

NQF Level 5

Certificate in Banking / related FAIS fields

Job description

FNB in Bloemfontein is inviting applications for a 12-month hourly-rate Community Advisor contract within the Mangaung Metro cluster. You will build client relationships, educate customers on digital banking, and identify opportunities to grow the portfolio while ensuring compliant, high-quality service.

Ideal candidates have Grade 12, 1–3 years in financial services, and strong communication skills. The role offers local market exposure and a supportive team environment.