Part-Time Community Banking Advisor

Fnbnamibia; South Africa; On-site; ZAR 83,000 - 117,000; Full time

Job summary

FNB Orange Farm is seeking a Community Advisor on a 12-Month Hourly Rate Contract to deliver prompt service, understand customer needs, and process requests. You will help migrate customers to Self-Service and digital channels while growing the active client base and supporting sales and service delivery.

The role emphasizes customer-centric service, accuracy, and governance, with ongoing development in a collaborative branch environment.

Qualifications

• Minimum Grade 12 / NQF4 required, FAIS recognition preferred.
• 1–3 years in customer-facing roles within financial services.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve customers promptly and professionally with a focus on needs.
• Deliver service aligned to branch standards and drive cross-sell.
• Support migration to Self-Service and digital channels.
• Maintain accurate reporting and statistics for decision-making.
• Ensure governance, compliance and audit requirements are met.

Skills

Customer service

Communication

Sales awareness

Digital channels

Time management

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin

Job description

FNB Orange Farm is seeking a Community Advisor on a 12-Month Hourly Rate Contract to deliver prompt service, understand customer needs, and process requests. You will help migrate customers to Self-Service and digital channels while growing the active client base and supporting sales and service delivery.

The role emphasizes customer-centric service, accuracy, and governance, with ongoing development in a collaborative branch environment.