Community Banking Advisor (12-Month Contract)

FirstRand Bank India; Roodepoort; On-site; ZAR 248,000 - 358,000; Part time

Benefits offered by this job

Career growth

Brand ambassador

Local market impact

Dynamic team

Job summary

FNB seeks a Community Advisor DHA on a 12-month hourly rate contract to deliver a superior customer experience by understanding needs and guiding customers to the right channels, including eChannels and self-service. You will build strong relationships, educate customers on digital banking, and identify sales opportunities while complying with policies.

Based in Roodepoort, Gauteng, this role emphasizes empathy, accuracy, and process discipline as you help customers with tailored financial

Qualifications

• Minimum qualification: Grade 12 / NQF4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related FAIS recognized field

Responsibilities

• Build and maintain relationships with clients
• Provide excellent customer experience and guide customers to digital/self-service options
• Explain processes and requirements clearly
• Ensure compliance with policies and procedures
• Educate customers on suitable banking platforms
• Identify sales opportunities and support portfolio growth
• Maintain high accuracy and attention to detail
• Stay informed on industry trends and product knowledge

Skills

Excellent communication

Relationship-building

Digital & Self-Service guidance

Sales opportunity identification

Accuracy & discipline

Organisational skills

Time management

Customer-centric

Problem solving

Regulatory compliance

Agile & flexible

Interpersonal skills

Target-driven

Education

Grade 12 / NQF4

NQF5 Certificate in Banking / FAIS related

Job description

FNB seeks a Community Advisor DHA on a 12-month hourly rate contract to deliver a superior customer experience by understanding needs and guiding customers to the right channels, including eChannels and self-service. You will build strong relationships, educate customers on digital banking, and identify sales opportunities while complying with policies.

Based in Roodepoort, Gauteng, this role emphasizes empathy, accuracy, and process discipline as you help customers with tailored financial