Customer-Focused Banking Advisor (12-Month Contract)

Wesbank; Margate; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FNB is seeking a Community Advisor on a 12-month hourly-rate contract. The role focuses on delivering an exceptional customer experience, guiding clients to digital/self-service channels, and identifying sales opportunities within a regulated environment.

You will build relationships and ensure adherence to policies and service standards. The ideal candidate has Grade 12 (NQF 4) with a preferred NQF 5 certificate in banking or related fields and 1–3 years in customer-facing roles within

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred qualification: NQF Level 5 certificate in Banking, Business Administration, Customer Service, or related fields.

Responsibilities

• Deliver exceptional customer experience by understanding needs and guiding to suitable channels.
• Educate customers to use digital/self-service banking solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies, processes and service standards.
• Build and maintain strong relationships with clients.

Skills

Excellent communication

Relationship building

Self-service guidance

Sales opportunities

Attention to detail

Time management

Customer-centric

Problem solving

Persuasive selling

Agile & flexible

Education

Grade 12 / NQF 4

NQF Level 5 certificate in Banking

Job description

FNB is seeking a Community Advisor on a 12-month hourly-rate contract. The role focuses on delivering an exceptional customer experience, guiding clients to digital/self-service channels, and identifying sales opportunities within a regulated environment.

You will build relationships and ensure adherence to policies and service standards. The ideal candidate has Grade 12 (NQF 4) with a preferred NQF 5 certificate in banking or related fields and 1–3 years in customer-facing roles within