Part-Time Community Advisor: Digital & Self-Service

RMB

Durban

On-site

ZAR 594,000 - 616,000

Part time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Personal and professional growth

Local brand ambassador impact

Job summary

FNB is seeking a Community Advisor for the Durban area on a 12-month hourly-rate contract at our Alternative Channel. The role focuses on delivering exceptional customer experiences by understanding customer needs, guiding clients to suitable service channels, and promoting self-service solutions.

You will build relationships, communicate clearly, and ensure processes align with banking policies. The position offers local market impact and opportunities for growth within an inclusive, supportive

Qualifications

Minimum qualification: Grade 12/NQF Level 4; Preferred: NQF Level 5 certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS
1–3 years of experience in customer-facing environments, service delivery or client support within financial services
Ability to guide customers toward digital and self-service solutions while maintaining accuracy and compliance

Responsibilities

Build and maintain strong relationships with clients.
Provide tailored product solutions and excellent customer experience.
Educate customers on correct banking platforms aligned with their needs and self-service options.
Ensure compliance with rules and processes and maintain attention to detail.