Community Banking Advisor, Part Time

Wesbank; Johannesburg; Vor Ort; ZAR 54.000 - 75.000; Teilzeit

Zusammenfassung

FNB is seeking a part-time Community Advisor for the DHA-2 role in Johannesburg on a 12-month hourly rate contract. The candidate will deliver exceptional customer experiences, proactively identifying needs, guiding clients to digital self-service, and promoting tailored banking solutions.

The role requires Grade 12, 1–3 years in customer-facing financial services, strong communication, and the ability to navigate regulatory environments while achieving sales targets.

Qualifikationen

• Grade 12 / NQF 4 required.
• NQF Level 5 preferred.
• Certificate in Banking, Business Admin, Customer Service or related fields recognized by FAIS.

Aufgaben

• Build and maintain strong relationships with clients.
• Deliver excellent customer experience and guide customers to digital/self-service channels.
• Explain processes clearly and ensure compliance with policies.
• Identify sales opportunities and support portfolio growth.
• Educate customers on banking platforms aligned with their needs.

Kenntnisse

Communication

Relationship building

Digital & self-service guidance

Sales opportunities

Accuracy

Organisational skills

Time management

Customer-centric

Problem solving

Regulated environment

Ausbildung

Grade 12 / NQF 4

NQF Level 5 (preferred)

Banking / Business Admin / Customer Service certificate

Jobbeschreibung

FNB is seeking a part-time Community Advisor for the DHA-2 role in Johannesburg on a 12-month hourly rate contract. The candidate will deliver exceptional customer experiences, proactively identifying needs, guiding clients to digital self-service, and promoting tailored banking solutions.

The role requires Grade 12, 1–3 years in customer-facing financial services, strong communication, and the ability to navigate regulatory environments while achieving sales targets.