Cape Town: Alternative Channels Advisor (Part-Time)

FirstRand Limited; Cape Town; On-site; ZAR 556,000 - 666,000; Part time

Job summary

FNB Community Advisor Alternative Channel at FirstRand Limited is a 12-month fixed-term role based at the V&A Waterfront in Cape Town. You will deliver an exceptional customer experience by understanding needs and guiding clients to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital options, ensure policy compliance, and pursue sales opportunities while maintaining accuracy and efficiency.

Qualifications

• Minimum: Grade 12 / NQF 4.
• Preferred: NQF 5 with FAIS recognised banking related field.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and responsive.
• Educate customers on digital and self-service banking options.
• Identify sales opportunities and support portfolio growth.

Skills

Customer service

Digital channel guidance

Sales aptitude

Communication skills

Education

Grade 12 / NQF 4

NQF 5 Banking / Business Admin / Customer Service FAIS

Job description

FNB Community Advisor Alternative Channel at FirstRand Limited is a 12-month fixed-term role based at the V&A Waterfront in Cape Town. You will deliver an exceptional customer experience by understanding needs and guiding clients to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital options, ensure policy compliance, and pursue sales opportunities while maintaining accuracy and efficiency.