Outlet Manager

Placements24; LegKraal Gate; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Dynamic hospitality environment

Job summary

Placements24 is seeking an experienced Outlet Manager for a bustling restaurant and bar in Mahikeng, North West. You will oversee daily service, staff management, and inventory control while driving profitability and guest satisfaction.

Lead front-of-house and back-of-house teams, ensure compliance with hygiene standards, and implement strategies to enhance loyalty. A passion for exceptional guest experiences in a vibrant setting is essential.

Qualifications

• Minimum 5 years of experience in restaurant or bar management.
• Proven track record in leading and developing teams.
• Strong understanding of F&B operations, including inventory management and cost control.
• Excellent customer service and communication skills.
• Ability to manage budgets and drive profitability.
• Proficiency in POS systems and relevant management software.

Responsibilities

• Manage all aspects of the outlet's daily operations, ensuring smooth service delivery.
• Lead, train, and motivate the front-of-house and back-of-house teams.
• Ensure adherence to service standards, hygiene regulations, and company policies.
• Oversee inventory management, ordering, and stock control to minimize waste and control costs.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Handle customer inquiries, feedback, and complaints professionally.
• Manage staff schedules, performance, and disciplinary actions.
• Monitor financial performance, including sales, costs, and profitability, and implement corrective actions as needed.
• Collaborate with the kitchen team to ensure menu quality and presentation.
• Create and implement marketing initiatives to attract and retain customers.

Skills

Restaurant management

Team leadership

Customer service

Budgeting & cost control

Inventory management

F&B operations

Communication skills

Tools

POS systems

Management software

Job description

About the Role

Our client, a bustling restaurant and bar in Mahikeng, North West, is seeking an experienced and energetic Outlet Manager to lead their operations. This pivotal role involves overseeing daily service, managing staff, ensuring customer satisfaction, and driving the outlet's profitability. You will be responsible for maintaining high standards of quality in both food and service, fostering a positive team environment, and managing inventory and costs effectively. The ideal candidate has a strong background in food and beverage management, excellent leadership skills, and a passion for creating exceptional guest experiences within a vibrant setting in Mahikeng, North West.

Key Responsibilities

• Manage all aspects of the outlet's daily operations, ensuring smooth service delivery.
• Lead, train, and motivate the front-of-house and back-of-house teams.
• Ensure adherence to service standards, hygiene regulations, and company policies.
• Oversee inventory management, ordering, and stock control to minimize waste and control costs.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Handle customer inquiries, feedback, and complaints professionally.
• Manage staff schedules, performance, and disciplinary actions.
• Monitor financial performance, including sales, costs, and profitability, and implement corrective actions as needed.
• Collaborate with the kitchen team to ensure menu quality and presentation.
• Create and implement marketing initiatives to attract and retain customers.

Requirements

• Minimum of 5 years of experience in restaurant or bar management.
• Proven track record in leading and developing teams.
• Strong understanding of F&B operations, including inventory management and cost control.
• Excellent customer service and communication skills.
• Ability to manage budgets and drive profitability.
• Proficiency in POS systems and relevant management software.
• Strong problem-solving abilities and decision-making skills.
• A passion for the hospitality industry and creating memorable guest experiences.
• Flexibility to work evenings, weekends, and public holidays as required in Mahikeng, North West.

Benefits

This position offers a competitive salary, opportunities for career advancement within a growing establishment, and the chance to work in a dynamic environment in Mahikeng, North West. You will be part of a team dedicated to delivering excellent service and creating a vibrant atmosphere.