Outlet Manager - High-End Restaurant

Placements24; Noord-Kaap; On-site; ZAR 320,000 - 450,000; Full time

Benefits offered by this job

Retirement fund

Medical aid

Job summary

Placements24 is seeking an experienced Outlet Manager for a high-profile fine-dining restaurant in Kimberley. You will lead daily operations, coach front-of-house teams, and partner with the Head Chef to deliver exceptional guest experiences.

The role focuses on service quality, cost control, and driving profitability in a fast-paced dining environment. The ideal candidate has 3+ years in supervisory roles within hospitality, strong people skills, and a passion for wine and food.

Qualifications

• Minimum 3 years in a supervisory/management role in hospitality.
• Proven track record managing a team and fostering a positive work environment.
• Strong understanding of F&B operations, cost control, and inventory management.
• Excellent customer service and problem-solving skills.
• Proficiency with POS systems and basic computer skills.

Responsibilities

• Oversee day-to-day restaurant operations for smooth service delivery.
• Supervise and train front-of-house staff (servers, hosts, bartenders).
• Ensure compliance with policies, service standards and procedures.
• Manage F&B inventory, ordering, and cost controls.
• Maintain high hygiene, cleanliness, and safety within the venue.
• Handle guest inquiries, complaints, and feedback professionally.

Skills

Staff management

Customer service

Problem solving

Communication

Interpersonal skills

Education

Hospitality/Management qualification

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client, a highly acclaimed fine-dining restaurant in **Kimberley**, is seeking an experienced and sophisticated Outlet Manager to oversee its daily operations. This role is essential for ensuring exceptional dining experiences, maintaining the restaurant's prestigious reputation, and driving profitability. The Outlet Manager will be responsible for managing staff, controlling costs, ensuring high service standards, and creating a welcoming atmosphere for guests. This position requires a leader with a passion for hospitality and a keen eye for detail within the dynamic **Kimberley** dining scene.

Key Responsibilities

• Manage all day-to-day operations of the restaurant, ensuring smooth and efficient service delivery.
• Supervise, train, and motivate the front-of-house team, including servers, hosts, and bartenders.
• Ensure adherence to all company policies, service standards, and operational procedures.
• Manage inventory, ordering, and receiving for all F&B supplies, ensuring cost control and quality.
• Maintain high standards of hygiene, cleanliness, and safety within the restaurant premises.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Develop and implement strategies to enhance guest satisfaction and encourage repeat business.
• Manage staff scheduling and ensure adequate coverage for all shifts.
• Collaborate with the Head Chef to ensure seamless coordination between the kitchen and front-of-house.
• Contribute to achieving and exceeding sales and profitability targets.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Proven experience in managing a team and fostering a positive work environment.
• Strong understanding of F&B operations, including service standards, cost control, and inventory management.
• Excellent customer service and problem-solving skills.
• Proficiency in POS systems and basic computer skills.
• Ability to work flexible hours, including nights, weekends, and public holidays.
• Strong communication and interpersonal skills.
• A passion for food, wine, and delivering exceptional guest experiences.
• Ability to work under pressure and maintain composure in a fast-paced environment.
• Relevant hospitality or management qualification is preferred.

Benefits

• Our client offers a competitive salary, potential for performance-based bonuses, and the opportunity to work in a high-profile dining establishment in **Kimberley**. Benefits include contributions to a retirement fund and medical aid. This role provides excellent career progression opportunities within the fine-dining sector.