Outlets Manager | Cape Town

Career Growth Hospitality Recruitment & Training; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Career Growth Hospitality Recruitment & Training seeks an experienced Outlets Manager for a luxury hotel in Cape Town. You will oversee daily restaurant and bar operations, lead floor and supervisory teams, and report to the Senior Assistant F&B Manager, driving exceptional guest experiences and the commercial performance of busy outlets.

You will implement high service standards, coach staff, manage budgets, and collaborate with culinary teams to deliver profitable menus and promotions while

Qualifications

• Minimum of three years in F&B management or related field.
• Proven ability to manage budgets and drive costs control.
• Strong guest service and leadership capabilities.

Responsibilities

• Lead daily outlet operations, maintaining high standards of service, presentation, cleanliness and ambience.
• Drive guest satisfaction, respond to feedback and resolve complaints.
• Manage departmental budgets, monitor costs and productivity, and support financial targets.
• Coach, motivate and develop colleagues, building teamwork and accountability.
• Set performance expectations, conduct reviews and identify training needs.
• Assist with recruitment, staffing, rostering and maintaining staffing levels.
• Work with culinary and stewarding teams to ensure smooth service delivery.
• Contribute to menu development, promotions and initiatives to increase revenue.
• Maintain food and beverage controls and ensure compliance with legislation, health and safety, and company standards.

Skills

Guest service

Professional presentation

Interpersonal skills

Leadership

Commercial awareness

Budget understanding

Analytical ability

English fluency

Additional language

Computer literacy

Organisational skills

Multitasking

Problem solving

Education

Matric / Grade 12 or equivalent

Job description

Location: Cape Town, South Africa
Department: Food & Beverage
Employment type: Permanent, full-time

Career Growth Hospitality Recruitment is seeking an experienced Outlets Manager on behalf of a luxury hotel in Cape Town.

This opportunity suits a hands-on hospitality professional who enjoys leading teams, delivering exceptional guest experiences and managing the commercial performance of busy food and beverage outlets.

Reporting to the Senior Assistant Food & Beverage Manager, you will oversee daily restaurant and bar operations, supported by floor management and supervisory teams.

Key responsibilities

• Lead daily outlet operations, maintaining consistently high standards of service, presentation, cleanliness and ambience.

• Drive guest satisfaction, respond proactively to feedback and take ownership of resolving complaints.

• Manage departmental budgets, monitor costs and productivity, and support financial targets.

• Coach, motivate and develop colleagues, building a culture of teamwork, accountability and continuous improvement.

• Set performance expectations, conduct reviews and identify training needs.

• Assist with recruitment, staffing, rostering and maintaining appropriate staffing levels.

• Work closely with the culinary and stewarding teams to ensure smooth service delivery.

• Contribute to menu development, promotions and initiatives that increase food and beverage revenue.

• Maintain effective food and beverage controls and ensure compliance with applicable legislation, health and safety requirements, and company standards.

Requirements

• Matric / Grade 12 or equivalent.

• At least three years’ experience in food and beverage management, culinary operations or a related professional area.

• Excellent guest service skills, professional presentation and strong interpersonal skills.

• Confident leadership with the ability to coach teams and manage performance.

• Strong commercial awareness, analytical ability and an understanding of budgets and cost control.

• Excellent written and spoken English; an additional language would be advantageous.

• Computer literacy and strong organisational and problem-solving skills.

• The ability to prioritise multiple demands and remain composed in a busy environment.

• Flexibility to work the hours required by hotel operations.