Order Flow Lead — Fast-Paced Customer Service

Pedros Chicken; Noordwes; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros Chicken in Klerksdorp, North West, invites experienced supervisors to join a fast-paced store. You will oversee order flow between kitchen and customers, ensure accuracy, and uphold food safety standards while delivering excellent service.

This role requires strong leadership, organizational skills and the ability to work independently to support busy operations. Greet customers, take orders across in-person, drive-thru, or online pickups, present food neatly, restock supplies, and

Qualifications

• Strong leadership and organisational skills.
• Previous supervisory experience preferred.
• Ability to work independently.

Responsibilities

• Greet customers and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalated when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash handling

Problem-solving

Hygiene

Professionalism

Tools

POS systems

Job description

Pedros Chicken in Klerksdorp, North West, invites experienced supervisors to join a fast-paced store. You will oversee order flow between kitchen and customers, ensure accuracy, and uphold food safety standards while delivering excellent service.

This role requires strong leadership, organizational skills and the ability to work independently to support busy operations. Greet customers, take orders across in-person, drive-thru, or online pickups, present food neatly, restock supplies, and