New Store Launch Lead — Guest Experience & Ops

Pedros Chicken; Gauteng; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Pedros Chicken announces the opening of a brand-new store in Krugersdorp and seeks energetic individuals to join the launch team. This role focuses on managing shift operations, delivering service excellence, and upholding quality standards from day one.

You will greet customers, take orders across in-person, drive-thru, or online channels, and ensure accuracy and speed. The position emphasizes teamwork, hygiene, and effective communication in a fast-paced environment.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and elevate when necessary
• Restock items such as cups, lids, sauces, and napkins

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Cash handling

Problem solving

Job description

Pedros Chicken announces the opening of a brand-new store in Krugersdorp and seeks energetic individuals to join the launch team. This role focuses on managing shift operations, delivering service excellence, and upholding quality standards from day one.

You will greet customers, take orders across in-person, drive-thru, or online channels, and ensure accuracy and speed. The position emphasizes teamwork, hygiene, and effective communication in a fast-paced environment.