Guest Experience & Kitchen Flow Coordinator - Cape Town

Pedros; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Pedros in Belgravia, Cape Town, is hiring a store supervisor to manage day-to-day operations in a high-traffic setting. You will greet customers, take orders in person, drive-thru, or online pickups, and ensure delivery of neat, on-time food and drinks.

Maintain cleanliness and follow food safety standards while supporting kitchen staff to keep orders flowing smoothly. The role requires strong communication, leadership, and the ability to thrive in a fast-paced environment with attention to

Qualifications

• Experience in customer service or retail environments.
• Supervisory experience preferred.
• Strong leadership and organisational skills.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and elevate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash handling

Tools

POS systems

Job description

Pedros in Belgravia, Cape Town, is hiring a store supervisor to manage day-to-day operations in a high-traffic setting. You will greet customers, take orders in person, drive-thru, or online pickups, and ensure delivery of neat, on-time food and drinks.

Maintain cleanliness and follow food safety standards while supporting kitchen staff to keep orders flowing smoothly. The role requires strong communication, leadership, and the ability to thrive in a fast-paced environment with attention to