Operations Support Engineer - 24/7 Incident & Tech Support

Logicalis SA (Pty) Ltd; Harmony; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Logicalis SA (Pty) Ltd seeks an experienced IT Desktop Support professional to join our enterprise customer service team in South Africa. The role focuses on day-to-day workstation support, incident resolution, and proactive ICT administration for managed services clients.

You will troubleshoot Windows workstations, Microsoft Office, antivirus solutions, and basic networking, while maintaining strong client communication and documenting steps for known issues and changes.

Qualifications

• Experience in desktop support.
• Experience in Microsoft Office.
• Experience in Microsoft Windows 10 and 11.
• Updating, configuring troubleshooting and loading.
• Experience in Basic networking and basic Wi‑Fi networking.
• Experience in basic storeroom Management.
• Very good troubleshooting skills Basic printing troubleshooting Good IT Hardware and software troubleshooting skills

Responsibilities

• Role responsibilities include day-to-day support of customer workstation environments.
• Perform project related duties regarding deployments or development requirements.
• Troubleshooting technical faults and providing fixes to the customer.
• Regularly updating customers on progress by telephone and email.
• Maintain ticketing system with quality notes on incidents, problems and changes.
• Provide day to day administration for managed service customers.
• Input to technical incident reports and RCA for faults.
• Identify fault trends and assist in knowledge capture and sharing.
• Develop relationships with key suppliers and other departments to share technical strategy.
• Attend customer sites for onsite project and support activities.

Skills

Accountable Execution

Agile Transformation

Cross-Business Engagement

Entrepreneurial Spirit

Excellent Customer Solutions

Impactful Communication

Inclusive Teamwork

Positive Resilience

Self-Driven Learning

Smart Decision Making

Tools

Microsoft Office

Windows 10/11

Job description

Logicalis SA (Pty) Ltd seeks an experienced IT Desktop Support professional to join our enterprise customer service team in South Africa. The role focuses on day-to-day workstation support, incident resolution, and proactive ICT administration for managed services clients.

You will troubleshoot Windows workstations, Microsoft Office, antivirus solutions, and basic networking, while maintaining strong client communication and documenting steps for known issues and changes.