Desktop Support Engineer – Windows & Azure

Logicalis; Johannesburg; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Logicalis is seeking a Desktop Support professional to ensure the smooth operation of customer workstation environments and to troubleshoot incidents across local infrastructure. You will handle day-to-day support, respond to service requests, and contribute to documentation and knowledge sharing.

Responsibilities include diagnosing faults, communicating progress to customers, and collaborating with teams to implement effective solutions.

Qualifications

• Experience in desktop support.
• Experience in Microsoft Office.
• Experience in Microsoft Windows 7, 10 and 11. Updating, configuring troubleshooting and loading.
• Experience in Microsoft Azure and Office 365.
• Experience in basic networking and Wifi networking.
• Very good troubleshooting skills.
• Excellent communicator with customers.
• Full, clean driving license and own transport.

Responsibilities

• Day-to-day support of our customer’s workstation environments.
• Assist with server environment support and incident resolution where applicable.
• Troubleshoot technical faults and provide effective fixes.
• Regularly update customers on fault progress by phone and email.
• Maintain and update customer technical documentation and ticket notes.

Skills

Desktop support

Windows troubleshooting

Azure & Office 365

Networking basics

Customer service

Communication

Troubleshooting

Remote support

Time management

Tools

Antivirus software

Job description

Logicalis is seeking a Desktop Support professional to ensure the smooth operation of customer workstation environments and to troubleshoot incidents across local infrastructure. You will handle day-to-day support, respond to service requests, and contribute to documentation and knowledge sharing.

Responsibilities include diagnosing faults, communicating progress to customers, and collaborating with teams to implement effective solutions.