Workstation Support Engineer — 24/7 On-Call

Logicalis SA; Welkom; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Logicalis SA is seeking an experienced Desktop Support Engineer to manage and troubleshoot a customer workstation environment and related incidents. You will handle Windows 10/11, Office applications, antivirus, and hardware issues, providing timely updates to customers and maintaining clear documentation.

The role involves on-site and remote support, 24x7 on-call coverage, and collaboration across departments.

Qualifications

• Experience in configuring, troubleshooting, and administering Microsoft Windows workstation and Office applications.
• Experience in basic networking and Wi‑Fi networking.
• Experience in troubleshooting and administering Antivirus solutions.
• Experience in desktop hardware administration and troubleshooting (Dell/IBM/HP).
• 2+ years of desktop support experience.

Responsibilities

• Day-to-day support of our customer’s workstation environments.
• Perform project related duties regarding new deployments or development requirements.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating Logicalis ticketing system with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Providing day to day administration for managed service customers.
• Providing input to customer facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Maintaining and updating customer technical documentation.
• Constant knowledge capture and sharing.
• Development of peer relationships with key suppliers.
• Work with the other departments to understand and share technical strategy.
• Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames.
• Attend customer sites for onsite project and support related activities.
• Help identify gaps in existing technical documentation, knowledge, and skills.
• Creating and maintaining of technical customer documentation.
• Ensuring customer transition pre-requisites are delivered.
• Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
• Providing input to customer facing Technical Incident Reports.
• Supporting clients on site and remotely with all workstation and application related problems.

Skills

Desktop support

Windows troubleshooting

Microsoft Office

Networking basics

Hardware troubleshooting

Remote support

Troubleshooting remotely

Tools

Antivirus software

Dell/IBM/HP hardware

Job description

Logicalis SA is seeking an experienced Desktop Support Engineer to manage and troubleshoot a customer workstation environment and related incidents. You will handle Windows 10/11, Office applications, antivirus, and hardware issues, providing timely updates to customers and maintaining clear documentation.

The role involves on-site and remote support, 24x7 on-call coverage, and collaboration across departments.