Customer Operations Support Engineer - 24/7 On-Call

Logicalis Malaysia Sdn Bhd; Harmony; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Logicalis Malaysia Sdn Bhd is seeking a proactive IT Support professional to join our team. You will provide day-to-day support for customer workstation environments, assist with new deployments, and troubleshoot faults to deliver timely fixes for our clients.

You'll regularly update customers by phone and email, contribute to technical documentation, and work with other departments to understand and implement technical strategies. A minimum of 2+ years of desktop support experience is required.

Qualifications

• 2+ years experience configuring, troubleshooting, and administering Windows workstations.
• Experience configuring, troubleshooting Microsoft Office applications.
• Experience configuring, troubleshooting, and administering Antivirus solutions.
• Administration & troubleshooting of Computer Hardware (Dell, IBM, HP).

Responsibilities

• Day-to-day support of customer workstation environments.
• Deployments or development requirements tasks.
• Troubleshooting faults and providing fixes to the customer.
• Regularly updating customers on progress by telephone and email.
• Maintaining and updating customer technical documentation.
• Attend customer sites for on-site project and support activities.
• Assist with knowledge sharing and peer relationships.
• Work with other departments to understand and share technical strategy.

Skills

Accountable Execution

Agile Transformation

Cross-Business Engagement

Entrepreneurial Spirit

Excellent Customer Solutions

Impactful Communication

Inclusive Teamwork

Positive Resilience

Self-Driven Learning

Smart Decision Making

Desktop support experience

Microsoft Office

Windows 10/11

Basic networking

Wi-Fi networking

Storeroom management

Troubleshooting

Printing troubleshooting

Dell hardware

IBM hardware

HP hardware

Tools

Dell hardware

IBM hardware

HP hardware

Job description

Logicalis Malaysia Sdn Bhd is seeking a proactive IT Support professional to join our team. You will provide day-to-day support for customer workstation environments, assist with new deployments, and troubleshoot faults to deliver timely fixes for our clients.

You'll regularly update customers by phone and email, contribute to technical documentation, and work with other departments to understand and implement technical strategies. A minimum of 2+ years of desktop support experience is required.