On-Call IT Operations Support Engineer

Logicalis; Masiphumelele; On-site; ZAR 167,000 - 279,000; Full time

Job summary

Logicalis in South Africa is hiring an IT Support Technician to provide day-to-day support for customers' workstation environments. You will handle deployments, troubleshoot faults, and update customers via phone and email, while keeping the ticketing system current.

The role requires 2+ years of desktop support experience, strong problem solving, and the ability to work in a fast-paced environment. A valid driving license and willingness to obtain SC clearance are preferred.

Qualifications

• 2+ years of experience configuring, troubleshooting and administering Windows workstations.
• Experience configuring, troubleshooting, and administering Microsoft Office applications.
• Experience configuring, troubleshooting, and administering Antivirus solutions.
• Administration & troubleshooting of Computer Hardware (Dell/IBM/HP).
• Experience in basic networking and basic Wi-Fi networking.
• Experience in basic storeroom management.
• Very good troubleshooting skills.

Responsibilities

• Day-to-day support of customer workstation environments.
• Project-related duties for deployments or development requests.
• Troubleshooting faults and providing fixes to customers.
• Regular updates to customers on fault progress via phone/email.
• Update Logicalis ticketing system with progress notes.
• Provide day-to-day administration for managed service customers.
• Input to customer-facing Technical Incident Reports.
• Capture repeat faults and perform root-cause analysis.
• Identify fault trends and share knowledge.
• Maintain customer technical documentation and relationships.

Skills

Windows workstation

Office applications

Antivirus administration

Hardware administration

Networking basics

Wi‑Fi basics

Troubleshooting

Remote support

Education

Desktop support experience

Tools

Dell

IBM

HP

Microsoft Windows 10/11

Microsoft Office

Antivirus software

Job description

Logicalis in South Africa is hiring an IT Support Technician to provide day-to-day support for customers' workstation environments. You will handle deployments, troubleshoot faults, and update customers via phone and email, while keeping the ticketing system current.

The role requires 2+ years of desktop support experience, strong problem solving, and the ability to work in a fast-paced environment. A valid driving license and willingness to obtain SC clearance are preferred.