IT Operations Lead: Technical Support (Cape Town, 24/7)

cnx; Cape Town; Sur place; ZAR 420 000 - 540 000; Plein temps

Résumé du poste

Concentrix is seeking a Technical Support II for IT Operations to deliver comprehensive end-user support across desktop, network, telephony, and applications. The role includes incident resolution, image readiness, and ongoing IT security and compliance activities, with leadership duties for a small team and a focus on KPI-driven SLAs.

The right candidate has strong communication, attention to detail, and end-to-end accountability to ensure on-premises network operations run smoothly in a 24/7

Qualifications

• 3–5 years of experience in IT Operations or technical support.
• Proficiency with Active Directory, Group Policy, DNS, DHCP, file servers, SCCM imaging, endpoint encryption, patching and desktop compliance controls.
• Ability to troubleshoot hardware, software, network, and peripheral issues and manage tickets per SLA.
• Understanding of IT security, compliance, audit, and business continuity practices including PCI, HIPAA, COPC, ISO 27001, SSAE, and BCP.

Responsabilités

• Participate in Incident Management, including Sev1 incident support and coordination with technical teams to isolate and resolve issues.
• Provide L1 support for network, server, voice, desktop, application, and telephony infrastructure.
• Assist with transitions by ensuring image and desktop readiness, validating SCCM images, and applying patches and documentation.
• Support IT compliance, security, audit readiness, and BCP testing across PCI, HIPAA, COPC, ISO 27001, SSAE, and related controls.
• Oversee and coordinate a team of 5–10 team members, including scheduling and performance feedback.
• Complete all mandatory training within the given timeframe.
• Conduct regular 1:1 meetings with your manager and direct reports.

Connaissances

End-user IT support

Active Directory

DNS/DHCP

SCCM imaging

Endpoint encryption

Patch management

Network troubleshooting

Team leadership

Outils

SCCM

Active Directory

Description du poste

Concentrix is seeking a Technical Support II for IT Operations to deliver comprehensive end-user support across desktop, network, telephony, and applications. The role includes incident resolution, image readiness, and ongoing IT security and compliance activities, with leadership duties for a small team and a focus on KPI-driven SLAs.

The right candidate has strong communication, attention to detail, and end-to-end accountability to ensure on-premises network operations run smoothly in a 24/7