First-Line Desktop Support Engineer — Remote

Netsurit; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation.

The role emphasizes user training and knowledge base creation to empower colleagues and improve IT service delivery in a fast-paced environment.

Qualifications

• An IT-related diploma/degree or certification is required.
• Strong communication and a customer-service mindset are essential.
• Basic knowledge of Windows and macOS operating systems.
• Ability to troubleshoot hardware and software issues.
• Team collaboration and ability to work in a fast-paced environment.

Responsibilities

• Provide first-line IT support to end-users via phone, email or chat.
• Troubleshoot desktop hardware and software issues and resolve problems.
• Escalate complex issues to senior teams and document resolutions.
• Install, configure, and update software applications as needed.
• Assist with hardware setups and basic repairs.
• Provide remote support to off-site users and use remote tools.

Skills

Customer focus

Communication skills

Teamwork

Time management

Problem solving

IT hardware knowledge

OS knowledge

Adaptability

Professionalism

Education

IT-related diploma/degree/certification

Tools

Remote desktop tools

Job description

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation.

The role emphasizes user training and knowledge base creation to empower colleagues and improve IT service delivery in a fast-paced environment.