IT Operations Support Engineer — 24/7 On-Call

Logicalis SA; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Logicalis SA is seeking a skilled desktop support specialist in Johannesburg to maintain and support customer workstation environments. You will troubleshoot Windows, Office, antivirus issues and hardware concerns while providing remote and on-site assistance as needed.

The role emphasizes strong customer service, problem solving, and collaboration with a busy team to ensure timely resolutions and quality outcomes for enterprise customers.

Qualifications

• Experience configuring, troubleshooting, and administering Windows workstations.
• Experience configuring/troubleshooting Microsoft Office applications.
• Experience configuring/troubleshooting Antivirus solutions.
• Experience in IT hardware administration (Dell, IBM, HP).

Responsibilities

• Provide day-to-day support for customers' workstation environments.
• Troubleshoot faults and provide fixes; update customers by phone and email.
• Maintain and update ticketing system with progress notes and actions.

Skills

Desktop support

Windows troubleshooting

Office troubleshooting

Antivirus configuration

Hardware troubleshooting

Remote support

Customer service

Tools

MS Office

Antivirus software

Dell/IBM/HP hardware

Job description

Logicalis SA is seeking a skilled desktop support specialist in Johannesburg to maintain and support customer workstation environments. You will troubleshoot Windows, Office, antivirus issues and hardware concerns while providing remote and on-site assistance as needed.

The role emphasizes strong customer service, problem solving, and collaboration with a busy team to ensure timely resolutions and quality outcomes for enterprise customers.