IT Engineer - 24/7 Client Support & Service Desk

Boardroom Appointments; Durban; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Enterprise Outsourcing is seeking IT Engineers for its Sandton office. The role focuses on service desk, server, and desktop support with a willingness to travel to client sites and work on a 24/7 rotational shift schedule.

Candidates should have a Higher Certificate in IT or Information Systems and be prepared to resolve issues in Microsoft and Linux environments, while continuously improving processes and customer experience.

Qualifications

• Higher Certificate in IT or Information Systems is required or preferred.
• Experience in IT service environments with incident/ request handling is beneficial.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Analyze and classify user requests to ensure correct prioritization and escalation.
• Collaborate with teams to resolve faults quickly and communicate progress to users/clients.
• Log, validate and track service requests from intake to resolution.
• Troubleshoot hardware and software issues across Microsoft and Linux environments.
• Research and propose improvements to existing support processes and tools.
• Travel to client sites as needed and support 24/7 operations on a rotational shift schedule.

Skills

Service Desk

Desktop Support

Troubleshooting

Microsoft technologies

Linux technologies

Problem solving

Education

Higher Certificate in IT / Higher Certificate in Information Systems

Job description

Enterprise Outsourcing is seeking IT Engineers for its Sandton office. The role focuses on service desk, server, and desktop support with a willingness to travel to client sites and work on a 24/7 rotational shift schedule.

Candidates should have a Higher Certificate in IT or Information Systems and be prepared to resolve issues in Microsoft and Linux environments, while continuously improving processes and customer experience.