Operations Manager - Insurance Services

Placements24; Soweto; Ibrido; ZAR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonuses

Professional development

Medical aid

Retirement benefits

Supportive work environment

Descrizione del lavoro

Placements24 in Soweto, Gauteng, seeks an experienced Operations Manager to lead insurance service delivery teams and drive efficiency, quality, and customer satisfaction. The role centers on day-to-day operations, claims processing, policy administration, and customer support within a dynamic Gauteng environment.

The ideal candidate has 5+ years in operations management, strong leadership, and a proven track record in insurance operations.

Competenze

• 5+ years in operations management, preferably in insurance/financial services.
• Proven experience leading teams and driving operational efficiency.
• Strong understanding of insurance operations including claims, underwriting, and policy administration.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in a dynamic Gauteng environment.

Mansioni

• Oversee daily operations of insurance service departments (claims, policy administration, customer support).
• Develop, implement, and monitor procedures to enhance efficiency and productivity.
• Lead and develop a team of operations staff with coaching and performance management.
• Ensure compliance with regulatory requirements and service level agreements.
• Identify improvement opportunities and implement cost-saving solutions.
• Monitor performance metrics and report to senior management.
• Coordinate with internal departments and external service providers for smooth operations.
• Address and resolve escalations promptly and effectively.
• Contribute to strategic planning and objective setting for the operations department.
• Foster a culture of continuous improvement and exceptional customer service in Soweto.

Conoscenze

Leadership

Communication

Interpersonal skills

Analytical thinking

Process improvement

Team management

Regulatory awareness

Formazione

Business Administration/Operations Management degree

Strumenti

Operational management software

Descrizione del lavoro

About the Role

Our client, a well-established insurance company, is seeking an experienced and dynamic Operations Manager to lead their service delivery teams in **Soweto, Gauteng**. This role is responsible for overseeing the day-to‑day operations, ensuring efficiency, quality, and customer satisfaction across various insurance service functions. The ideal candidate will possess strong leadership capabilities, a deep understanding of operational processes, and a proven ability to drive improvements and manage teams effectively. This is a critical position based in **Soweto** that will significantly contribute to the operational success and client experience within the **Gauteng** region.

Key Responsibilities

• Oversee and manage the daily operations of insurance service departments, including claims processing, policy administration, and customer support.
• Develop, implement, and monitor operational procedures and workflows to enhance efficiency and productivity.
• Manage and lead a team of operations staff, providing guidance, training, and performance management.
• Ensure adherence to regulatory requirements, company policies, and service level agreements.
• Identify opportunities for process improvement and implement solutions to streamline operations and reduce costs.
• Monitor operational performance metrics and generate reports for senior management.
• Manage relationships with internal departments and external service providers to ensure seamless operations.
• Address and resolve operational issues and customer escalations promptly and effectively.
• Contribute to strategic planning and objective setting for the operations department.
• Champion a culture of continuous improvement and exceptional customer service within the **Soweto** team.

Requirements

• A minimum of 5 years of experience in operations management, preferably within the insurance or financial services sector.
• Proven experience in managing teams and driving operational efficiency.
• Strong understanding of insurance operations, including claims, underwriting, and policy administration.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a focus on process improvement.
• Proficiency in relevant software and operational management tools.
• Ability to work effectively under pressure and manage multiple priorities in a dynamic **Gauteng** environment.
• A relevant tertiary qualification in Business Administration, Operations Management, or a related field is preferred.

Benefits

• Competitive salary package with performance-related bonuses.
• Opportunities for professional development and career advancement.
• Comprehensive medical aid and retirement benefits.
• A challenging and rewarding role in a growing insurance company based in **Soweto**.
• A supportive and collaborative work environment.