Soweto Insurance Operations Lead | Growth & Impact

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance bonuses

Professional development

Medical aid

Retirement benefits

Supportive work environment

Job summary

Placements24 in Soweto, Gauteng, seeks an experienced Operations Manager to lead insurance service delivery teams and drive efficiency, quality, and customer satisfaction. The role centers on day-to-day operations, claims processing, policy administration, and customer support within a dynamic Gauteng environment.

The ideal candidate has 5+ years in operations management, strong leadership, and a proven track record in insurance operations.

Qualifications

• 5+ years in operations management, preferably in insurance/financial services.
• Proven experience leading teams and driving operational efficiency.
• Strong understanding of insurance operations including claims, underwriting, and policy administration.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in a dynamic Gauteng environment.

Responsibilities

• Oversee daily operations of insurance service departments (claims, policy administration, customer support).
• Develop, implement, and monitor procedures to enhance efficiency and productivity.
• Lead and develop a team of operations staff with coaching and performance management.
• Ensure compliance with regulatory requirements and service level agreements.
• Identify improvement opportunities and implement cost-saving solutions.
• Monitor performance metrics and report to senior management.
• Coordinate with internal departments and external service providers for smooth operations.
• Address and resolve escalations promptly and effectively.
• Contribute to strategic planning and objective setting for the operations department.
• Foster a culture of continuous improvement and exceptional customer service in Soweto.

Skills

Leadership

Communication

Interpersonal skills

Analytical thinking

Process improvement

Team management

Regulatory awareness

Education

Business Administration/Operations Management degree

Tools

Operational management software

Job description

Placements24 in Soweto, Gauteng, seeks an experienced Operations Manager to lead insurance service delivery teams and drive efficiency, quality, and customer satisfaction. The role centers on day-to-day operations, claims processing, policy administration, and customer support within a dynamic Gauteng environment.

The ideal candidate has 5+ years in operations management, strong leadership, and a proven track record in insurance operations.