Senior Operations Manager - Financial Services

Placements24; Soweto; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package with annual

Medical aid and retirement savings

Generous annual leave and holidays

Professional development and training

Positive collaborative work culture

Direct impact on service delivery

Job summary

Placements24 in Soweto, Gauteng, is seeking a Senior Operations Manager to lead daily operations within our growing financial services division. You will oversee transaction processing, back-office functions, and service delivery to clients, ensuring accuracy, compliance, and efficiency.

The role requires 5+ years in operations management, strong leadership, and a deep understanding of financial operations and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, or related field.
• Minimum of 5 years in operations management, preferably within the financial services industry.
• Proven experience in leading and managing teams.
• Strong understanding of financial services operations, including back-office processes and regulatory requirements.
• Excellent organizational, problem-solving, and decision-making skills.
• Proficiency in operational management software and tools.
• Ability to work effectively under pressure and manage multiple priorities.
• Must be based in or willing to commute daily to Soweto, Gauteng.
• Commitment to maintaining high standards of operational integrity.

Responsibilities

• Oversee daily operations, including transaction processing, customer support, and back-office functions.
• Develop, implement, and monitor operational policies and procedures to enhance efficiency and accuracy.
• Lead, train, and motivate a team of operational staff to achieve performance targets.
• Identify areas for process improvement and implement solutions to streamline operations.
• Ensure compliance with all relevant financial regulations and internal policies.
• Manage vendor relationships and service level agreements.
• Oversee the implementation and integration of new operational systems and technologies.
• Monitor operational performance metrics and report on KPIs.
• Handle escalated customer inquiries and resolve operational issues promptly.

Skills

Leadership

Ops management

Financial operations

Regulatory knowledge

Process optimization

Team leadership

Communication skills

Stakeholder management

Education

Bachelor's degree in Business Administration/Finance/Operations Management

Tools

ERP systems

Job description

About the Role

Our client, a dynamic and growing financial services provider, is seeking an experienced Senior Operations Manager to lead their operations division in Soweto, Gauteng. This is an essential on-site role focused on overseeing the day-to-day operational activities, ensuring efficiency, accuracy, and compliance across all functions. The Senior Operations Manager will be responsible for managing a team, optimizing operational processes, implementing new systems, and ensuring excellent service delivery to clients. This position requires strong leadership abilities, a deep understanding of financial operations, and a commitment to continuous improvement. The successful candidate will play a critical role in the smooth and effective functioning of the organization in Soweto, Gauteng. We are looking for a proactive and detail-oriented leader dedicated to operational excellence.

Key Responsibilities

• Oversee and manage daily operations, including transaction processing, customer support, and back-office functions.


• Develop, implement, and monitor operational policies and procedures to enhance efficiency and accuracy.


• Lead, train, and motivate a team of operational staff to achieve performance targets.


• Identify areas for process improvement and implement solutions to streamline operations.


• Ensure compliance with all relevant financial regulations and internal policies.


• Manage vendor relationships and service level agreements.


• Oversee the implementation and integration of new operational systems and technologies.


• Monitor operational performance metrics and report on key performance indicators (KPIs).


• Handle escalated customer inquiries and resolve operational issues promptly.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.


• Minimum of 5 years of experience in operations management, preferably within the financial services industry.


• Proven experience in leading and managing teams.


• Strong understanding of financial services operations, including back-office processes and regulatory requirements.


• Excellent organizational, problem-solving, and decision-making skills.


• Proficiency in operational management software and tools.


• Strong communication and interpersonal skills.


• Ability to work effectively under pressure and manage multiple priorities.


• Must be based in or willing to commute daily to Soweto, Gauteng.


• Commitment to maintaining high standards of operational integrity.

Benefits

• Competitive salary package with potential for annual bonuses.


• Comprehensive medical aid and retirement savings plan.


• Generous annual leave and paid public holidays.


• Opportunities for professional development and leadership training.


• Key role in the operational success of a growing financial institution.


• Positive and collaborative work environment in Soweto, Gauteng.


• Direct impact on service delivery and operational efficiency.