Insurance Operations Manager

Placements24; Mbombela (Nelspruit); Ibrido; ZAR 850.000 - 1.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Competitive salary

Medical aid

Retirement fund

Annual bonus

Paid leave

Descrizione del lavoro

Placements24 is seeking an experienced Insurance Operations Manager to lead daily operations in Nelspruit, Mpumalanga. You will drive process improvements across policy administration, customer service and claims support, ensuring service excellence and efficient workflows.

Hybrid work in Nelspruit with collaboration across departments. The ideal candidate has 6+ years in operations management, a relevant degree, and proven leadership to optimise resources and regulatory compliance.

Competenze

• Requires a Bachelor's degree in Business Administration, Management, or related field.
• Minimum 6 years of experience in operations management, preferably in insurance.
• Proven track record of improving efficiency and implementing process changes.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Mansioni

• Oversee daily operations of the insurance business unit.
• Develop and implement efficient operational policies and procedures.
• Monitor KPIs and drive improvements in efficiency and service quality.
• Mentor and manage the operations team, promoting productivity and accountability.
• Ensure timely and accurate processing of policies, endorsements and claims.
• Identify and implement process improvements and tech solutions.
• Manage budgets and control operating costs.
• Ensure regulatory compliance and adherence to internal policies.
• Collaborate with sales, underwriting and claims for seamless operations.
• Address escalated customer service issues and resolve them promptly.
• Develop and maintain relationships with service providers and vendors.

Conoscenze

Leadership

Team management

Analytical skills

Communication

Problem solving

Decision making

Formazione

Bachelor's degree in Business Administration or Management

Strumenti

Operations management software

Microsoft Office

Descrizione del lavoro

About the Role

Our client, a well-established insurance company, is seeking a highly organized and efficient Insurance Operations Manager to oversee their operational functions in Nelspruit, Mpumalanga . This critical role involves managing the day-to-day operations, ensuring efficiency, and implementing process improvements across various departments, including policy administration, customer service, and claims support. The Operations Manager will play a key role in optimizing workflows, managing resources, and ensuring service excellence. This position operates on a hybrid model, fostering collaboration within the Nelspruit office while offering flexibility. The successful candidate will have a proven ability to lead operational teams and drive continuous improvement in a demanding environment. Your focus will be on streamlining processes and enhancing the overall client experience.

Key Responsibilities

• Oversee and manage the daily operations of the insurance business unit.
• Develop and implement efficient operational policies and procedures.
• Monitor key performance indicators (KPIs) and implement strategies to improve operational efficiency and service quality.
• Manage and mentor the operations team, fostering a culture of productivity and accountability.
• Ensure timely and accurate processing of insurance policies, endorsements, and claims.
• Identify and implement process improvements and technological solutions to enhance operational effectiveness.
• Manage budgets and control operational costs.
• Ensure compliance with regulatory requirements and internal policies.
• Collaborate with other departments, such as sales, underwriting, and claims, to ensure seamless operations.
• Handle escalated customer service issues and ensure timely resolution.
• Develop and maintain strong relationships with service providers and vendors.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 6 years of experience in operations management, preferably within the insurance industry.
• Proven track record of improving operational efficiency and implementing successful process changes.
• Strong leadership and team management skills.
• Excellent understanding of insurance operations, including policy administration and claims processing.
• Proficiency in operations management software and Microsoft Office Suite.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience working in a hybrid work environment.
• Knowledge of the Mpumalanga business landscape is a plus.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and sick leave policies.
• Opportunities for professional development and training.
• A supportive team environment in Nelspruit .
• Hybrid work arrangement promoting work-life balance.
• Annual performance bonus.