Insurance Claims Manager

Placements24; Midrand; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Leadership opportunity

Growth opportunities

Stable work environment

Job summary

Placements24 in Midrand seeks an experienced Insurance Claims Manager to lead a team overseeing end‑to‑end claims operations in‑office. The role demands strong leadership, SA insurance law knowledge, and proven ability to optimize processes.

The ideal candidate will have 7+ years in claims management, ACII/CIP desirable, and a track record of improving customer satisfaction while managing budgets and collaborating with underwriting, legal, and actuarial teams.

Qualifications

• Minimum 7 years in insurance claims management with leadership exposure.
• Deep knowledge of SA insurance products, policies, and laws.
• Proven ability to lead, coach, and motivate teams.
• Strong analytical, negotiation, and decision‑making skills.

Responsibilities

• Lead, mentor, and manage a team of claims professionals to drive performance.
• Oversee end‑to‑end claims lifecycle from reporting to settlement.
• Develop and implement claims policies, procedures, and best practices.
• Monitor performance metrics, analyze trends, and drive improvements.
• Ensure compliance with SA insurance regulations and laws.
• Manage budgets and control operating costs.
• Handle escalated or complex investigations as needed.
• Collaborate with underwriting, legal, and actuarial teams.
• Enhance customer experience with fair, empathetic handling.
• Stay updated on industry developments and adopt innovations.

Skills

Leadership

Team management

Insurance knowledge

Regulatory compliance

Negotiation

Communication skills

Analytical thinking

Claims software fluency

Education

Bachelor's degree in Business Administration/Law/related field

ACII/CIP desirable

Tools

Claims management software

Job description

About the Role

Our client, a leading insurance company, is seeking a highly experienced and capable Insurance Claims Manager to oversee operations in Midrand. This critical leadership role involves managing the end-to-end claims process, ensuring efficiency, fairness, and compliance. You will lead a team of claims adjusters and support staff, setting performance standards, providing guidance, and fostering a culture of excellence. Responsibilities include optimizing claims handling procedures, managing complex cases, controlling costs, and enhancing customer satisfaction. The role requires a strong understanding of insurance policies, claims law, and effective team management. This is an in-office based position, crucial for direct team oversight, strategic planning, and collaboration with other departments. Your leadership will be pivotal in maintaining our client's reputation for superior claims service.

Key Responsibilities

• Lead, mentor, and manage a team of claims professionals, fostering a high-performance culture.
• Oversee the entire claims lifecycle, from reporting to settlement, ensuring timely and accurate resolution.
• Develop and implement claims policies, procedures, and best practices.
• Monitor claims performance metrics, analyze trends, and identify areas for improvement.
• Ensure compliance with all relevant insurance regulations and legal requirements.
• Manage claims budgets and control operational costs effectively.
• Handle escalated claims and complex investigations as needed.
• Collaborate with underwriting, legal, and actuarial departments to align claims strategy.
• Enhance customer experience by ensuring fair and empathetic claims handling.
• Stay abreast of industry developments and implement innovative claims management techniques.

Requirements

• Minimum of 7 years of progressive experience in insurance claims management, with a significant portion in a leadership capacity.
• Comprehensive knowledge of various insurance product lines and claims processes.
• Proven ability to manage and motivate teams effectively.
• Strong understanding of South African insurance law and regulatory frameworks.
• Excellent analytical, decision-making, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Proficiency in claims management software and systems.
• Ability to work under pressure and manage multiple priorities in a dynamic environment.
• Relevant professional qualifications (e.g., ACII, CIP) are highly desirable.
• Bachelor's degree in Business Administration, Law, or a related field.

Benefits

• Competitive executive salary and comprehensive benefits package.
• Significant leadership opportunity within a reputable insurance organization.
• Direct impact on claims operations and customer satisfaction.
• Professional development and growth opportunities.
• Stable and supportive work environment in Midrand.