Bank Teller Supervisor

Placements24; Benoni; On-site; ZAR 96,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Holiday leave

Career advancement opportunities

Job summary

Placements24 is seeking an experienced Bank Teller Supervisor for our Benoni branch in Gauteng. The role oversees daily teller operations, trains staff, and ensures accurate transaction processing and outstanding customer service.

You will manage scheduling, monitor performance, ensure policy compliance, and assist with vault balancing and ATM replenishment, fostering a secure, productive branch environment.

Qualifications

• High school diploma or equivalent; a degree in business is a plus.
• Minimum 3 years of experience as a bank teller, with at least 1 year in a supervisory or lead role.
• Proven experience in cash handling, balancing, and vault management.
• Strong understanding of banking operations and customer service principles.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Supervise, train, and schedule bank tellers to ensure adequate branch coverage and service quality.
• Oversee daily branch operations, including cash management, transaction balancing, and security procedures.
• Provide exceptional customer service, resolving inquiries and issues promptly and professionally.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Monitor teller performance and provide coaching to improve efficiency and accuracy.
• Assist with opening and closing procedures, including vault balancing and ATM replenishment.

Skills

Leadership

Cash Handling

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Degree in business or related field

Job description

About the Role

Our client is seeking an experienced and reliable Bank Teller Supervisor to oversee daily operations at their branch in Benoni . This leadership role involves supervising a team of tellers, ensuring efficient and accurate transaction processing, and providing excellent customer service. You will be responsible for training new tellers, managing scheduling, resolving customer issues, and ensuring adherence to bank policies and procedures. The ideal candidate will possess strong leadership qualities, excellent cash handling skills, and a commitment to maintaining a positive and productive branch environment in the Gauteng region.

Key Responsibilities

• Supervise, train, and schedule bank tellers to ensure adequate branch coverage and service quality.
• Oversee daily branch operations, including cash management, transaction balancing, and security procedures.
• Provide exceptional customer service, resolving inquiries and issues promptly and professionally.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Monitor teller performance and provide coaching to improve efficiency and accuracy.
• Assist with opening and closing procedures, including vault balancing and ATM replenishment.

Requirements

• High school diploma or equivalent; a degree in business or a related field is a plus.
• Minimum of 3 years of experience as a bank teller, with at least 1 year in a supervisory or lead role.
• Proven experience in cash handling, balancing, and vault management.
• Strong understanding of banking operations and customer service principles.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Comprehensive health insurance and retirement savings plan.
• Paid time off and holiday leave.
• Opportunities for career advancement within the banking sector.
• A stable and team-oriented work environment at our Benoni branch.