Bank Branch Manager

Placements24; Benoni; On-site; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Competitive executive salary

Medical aid, retirement fund, life/ins

Leadership development and career Adv.

Job summary

Placements24 in Benoni is seeking an experienced Bank Branch Manager to lead branch operations and drive performance. You will manage staff, promote financial products, and ensure compliance with banking regulations while delivering excellent customer service.

The role emphasizes leadership, sales growth, and risk management within a Gauteng regional context, offering a substantial impact on branch success.

Qualifications

• Minimum of 5 years of banking experience.
• 2–3 years in a supervisory or management role.
• Strong knowledge of retail banking products, services and procedures.
• Proven leadership, sales and customer service skills.
• Excellent communication and problem-solving abilities.
• Knowledge of regulatory requirements within banking.

Responsibilities

• Lead, motivate, and manage branch staff to achieve targets and service excellence.
• Oversee daily branch operations, ensuring efficiency, security and compliance.
• Develop and implement strategies to increase customer acquisition and retention.
• Manage branch P&L and monitor KPIs with corrective actions as needed.
• Ensure high customer satisfaction by resolving issues and delivering exceptional service.
• Conduct regular staff training and performance evaluations.

Skills

Leadership

Sales

Customer Service

Communication

Problem Solving

Regulatory Knowledge

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client, a well-established bank in Benoni, is seeking an experienced and dynamic Bank Branch Manager to oversee its operations. This leadership role is critical for driving branch performance, managing staff, ensuring excellent customer service, and achieving business objectives within the banking and finance sector. You will be responsible for fostering a positive team environment, promoting financial products, and managing branch risk and compliance. This is a significant leadership opportunity for a motivated individual to make a substantial impact in the Gauteng region.

Key Responsibilities

• Lead, motivate, and manage branch staff to achieve sales targets and service excellence.
• Oversee daily branch operations, ensuring efficiency, security, and compliance with banking regulations.
• Develop and implement strategies to increase customer acquisition, retention, and product penetration.
• Manage branch P&L, monitoring key performance indicators and implementing corrective actions as needed.
• Ensure a high level of customer satisfaction by resolving issues and providing exceptional service.
• Conduct regular staff training and performance evaluations.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in banking, with at least 2-3 years in a supervisory or management role.
• Strong understanding of retail banking products, services, and operational procedures.
• Proven leadership, sales, and customer service skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of regulatory requirements within the banking and finance industry.

Benefits

• Competitive executive salary and performance-based bonuses.
• Comprehensive medical aid, retirement fund, and life insurance benefits.
• Opportunities for leadership development and career advancement within the organization.
• A challenging and rewarding role in a key branch in Benoni.
• Supportive corporate culture focused on growth and service.