Onsite Network Support Engineer (Rack & Stack)

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Boksburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking a hands-on Network Support Technician to install, configure, and test enterprise network gear at client sites in Gauteng. The role emphasizes physical hands-on tasks, console access, patching, and following approved runbooks while coordinating with remote teams.

Candidates should hold a degree or Diploma in IT, with 2+ years of enterprise networking experience, knowledge of TCP/IP, VLANs, and basic device configurations.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering or related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and documented procedures.
• Strong troubleshooting and communication skills.
• Willingness to travel to customer locations.

Responsibilities

• Provide onsite Hands & Feet support to enable remote troubleshooting.
• Identify network equipment types, ports, power supplies, and patch panel layouts.
• Rack mounting/unmounting of devices and cable management.
• Perform basic configuration steps as instructed (IP/VLAN, etc).
• Coordinate with Remote Support Team for post-install verification and testing.

Skills

Network installation

Hands & Feet support

Rack & stack

Structured cabling

Console access

Switches/routers/firewalls

Basic configuration

Troubleshooting

Communication

Documentation

Education

Bachelor's degree or Diploma in IT/Networking

Tools

PuTTY

Console cables

Patch panels

Multimeter

Laptops with network tools

Job description

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking a hands-on Network Support Technician to install, configure, and test enterprise network gear at client sites in Gauteng. The role emphasizes physical hands-on tasks, console access, patching, and following approved runbooks while coordinating with remote teams.

Candidates should hold a degree or Diploma in IT, with 2+ years of enterprise networking experience, knowledge of TCP/IP, VLANs, and basic device configurations.