On-Site Customer Support Specialist - Rustenburg

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

Medical aid & retirement fund

Training & development

Office in Rustenburg

Team-oriented work environment

Job summary

Placements24 in Rustenburg, North West, seeks a dedicated Customer Support Representative to deliver outstanding service and ensure customer satisfaction. You will handle inquiries, resolve issues, and provide information about products and services in a fast-paced environment.

Ideal candidates are strong communicators with problem-solving skills, willing to work on-site from our Rustenburg office, and eager to grow within the customer service field.

Qualifications

• Experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask, prioritise and manage time effectively.

Responsibilities

• Answer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve complaints with aim of first-contact resolution.
• Document all interactions in the CRM system.
• Escalate priority issues to the appropriate internal departments.

Skills

Customer service

Communication skills

Active listening

CRM software

Time management

Tools

CRM software

Job description

Placements24 in Rustenburg, North West, seeks a dedicated Customer Support Representative to deliver outstanding service and ensure customer satisfaction. You will handle inquiries, resolve issues, and provide information about products and services in a fast-paced environment.

Ideal candidates are strong communicators with problem-solving skills, willing to work on-site from our Rustenburg office, and eager to grow within the customer service field.