Senior Customer Support Lead – Remote & Growth

Placements24; Rustenburg; Híbrido; ZAR 360.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Comprehensive health insurance

Leadership development and career grow

Generous annual leave

Performance bonuses and incentives

Collaborative team culture

Professional development budget

Be a key player in the success of an创新

Descripción de la vacante

Placements24 is seeking a Customer Support Lead to drive the performance and engagement of the support team in Rustenburg, North West. You will oversee daily operations, coaching staff and implementing customer service standards to ensure top-tier satisfaction.

The role emphasizes data-driven improvements and cross-functional collaboration within a growing e-commerce environment. The ideal candidate brings leadership experience, strong communication skills, and a passion for delivering

Formación

• 3+ years in customer support with leadership exp.
• Strong communication and coaching abilities.
• Experience with CRM and support tools.

Responsabilidades

• Lead and coach a team of customer support reps.
• Monitor interactions and provide feedback.
• Develop and implement service policies.
• Handle escalated complaints with timely resolutions.
• Analyze KPIs to identify trends and improvements.
• Collaborate with sales and operations to meet customer needs.
• Train new hires and ongoing staff development.
• Manage the ticketing system and record-keeping.
• Drive continuous improvement of processes and tools.
• Foster a positive, customer-focused team culture.

Conocimientos

Team leadership

Customer support

CRM proficiency

Data analysis

Training & development

Verbal & written communication

Problem solving

Herramientas

CRM software

Support platforms

Descripción del empleo

Placements24 is seeking a Customer Support Lead to drive the performance and engagement of the support team in Rustenburg, North West. You will oversee daily operations, coaching staff and implementing customer service standards to ensure top-tier satisfaction.

The role emphasizes data-driven improvements and cross-functional collaboration within a growing e-commerce environment. The ideal candidate brings leadership experience, strong communication skills, and a passion for delivering