On-Site Customer Care Specialist – Rustenburg

Placements24; Rustenburg; On-site; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Stable office environment

Comprehensive training

Career advancement opportunities

Paid time off

Job summary

Placements24 in Rustenburg, North West, is seeking a dedicated Customer Service Agent for an on-site role. You will be the first point of contact for customers, handling inquiries, processing requests, and guiding them about products and services.

The ideal candidate has strong communication, patience, and a customer-focused mindset. You will work with CRM systems, support multiple channels, and contribute to a positive customer experience and loyalty in a stable office environment.

Qualifications

• Minimum high school diploma; degree or certification is a plus.
• Proven customer support experience.
• Strong communication and active listening skills.
• Experience with CRM systems and practices.
• Ability to multi-task and manage time effectively.
• Patient, empathetic, and customer‑oriented attitude.
• On-site work readiness in Rustenburg, North West.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with accurate information.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve issues; escalate when needed to senior staff.
• Maintain customer records and interaction logs in the CRM system.
• Identify customer needs to achieve satisfaction and provide best solutions.
• Build sustainable relationships and trust through open communication.
• Adhere to procedures, guidelines, and policies.
• Provide feedback on service process efficiency and suggest improvements.
• Ensure a high level of customer service at all times.

Skills

Customer service experience

Phone handling

Active listening

Communication skills

Time management

Team player

Patience & empathy

Education

High school diploma

Certification/degree a plus

Tools

CRM software

Job description

Placements24 in Rustenburg, North West, is seeking a dedicated Customer Service Agent for an on-site role. You will be the first point of contact for customers, handling inquiries, processing requests, and guiding them about products and services.

The ideal candidate has strong communication, patience, and a customer-focused mindset. You will work with CRM systems, support multiple channels, and contribute to a positive customer experience and loyalty in a stable office environment.