Customer Service Agent - WhatJobs Direct

Placements24; Rustenburg; Vor Ort; ZAR 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Stable office environment

Comprehensive training

Career advancement opportunities

Paid time off

Zusammenfassung

Placements24 in Rustenburg, North West, is seeking a dedicated Customer Service Agent for an on-site role. You will be the first point of contact for customers, handling inquiries, processing requests, and guiding them about products and services.

The ideal candidate has strong communication, patience, and a customer-focused mindset. You will work with CRM systems, support multiple channels, and contribute to a positive customer experience and loyalty in a stable office environment.

Qualifikationen

• Minimum high school diploma; degree or certification is a plus.
• Proven customer support experience.
• Strong communication and active listening skills.
• Experience with CRM systems and practices.
• Ability to multi-task and manage time effectively.
• Patient, empathetic, and customer‑oriented attitude.
• On-site work readiness in Rustenburg, North West.

Aufgaben

• Respond to customer inquiries via phone, email, and in-person with accurate information.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve issues; escalate when needed to senior staff.
• Maintain customer records and interaction logs in the CRM system.
• Identify customer needs to achieve satisfaction and provide best solutions.
• Build sustainable relationships and trust through open communication.
• Adhere to procedures, guidelines, and policies.
• Provide feedback on service process efficiency and suggest improvements.
• Ensure a high level of customer service at all times.

Kenntnisse

Customer service experience

Phone handling

Active listening

Communication skills

Time management

Team player

Patience & empathy

Ausbildung

High school diploma

Certification/degree a plus

Tools

CRM software

Jobbeschreibung

About the Role Our client is looking for a dedicated Customer Service Agent to join their team in Rustenburg, North West. This is an on-site position, offering a stable and structured work environment within a company known for its commitment to customer satisfaction. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to assist others. This role is essential in maintaining our client's reputation for superior service and customer loyalty. If you are a results-oriented individual who thrives in a face-to-face or phone-based customer interaction setting,

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer issues, escalating when necessary to senior staff or relevant departments.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Identify and assess customers' needs to achieve satisfaction and provide the best solutions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Adhere to communication procedures, guidelines, and policies.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Ensure a high level of customer service is maintained at all times.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma; a college degree or relevant certification is a plus.
• Patience, empathy, and a customer-oriented attitude.
• Must be able to work on-site in Rustenburg, North West.
• Ability to work effectively as part of a team.
• Professional demeanor and work ethic.

Benefits

• Annual salary of 70000 R.
• Opportunity to work in a stable and supportive office environment in Rustenburg, North West.
• Comprehensive training programs to enhance customer service skills.
• Potential for career advancement within the company.
• Access to employee assistance programs.
• Paid time off and standard employee benefits.
• Be part of a reputable organization known for its excellent customer care.