Hybrid Customer Support & Onboarding Pro

Placements24; Rustenburg; Hybrid; ZAR 220,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Employee assistance programs

Paid time off

Performance bonuses

Career progression

Job summary

Placements24 in Rustenburg is seeking a Customer Support Specialist for a hybrid role that blends remote work with in-office collaboration at our Rustenburg office. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to the best solutions for their needs.

The ideal candidate has strong communication, active listening, and problem-solving skills, with experience in CRM systems and standard office software.

Qualifications

• Experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in standard office software and CRM systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Positive attitude and a genuine desire to help customers.
• Must be able to work independently (remote) and as part of a team (in-office).
• Familiarity with IT support concepts is a plus.
• Understanding the importance of data privacy and confidentiality.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Troubleshoot and resolve customer issues; escalate complex cases when needed.
• Provide information about products and services and guide customers to best solutions.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Collaborate with internal teams to ensure a seamless customer experience.
• Assist with onboarding and provide basic training on service usage.
• Gather customer feedback and report insights to relevant departments.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Team collaboration

Tools

CRM systems

Office software

Job description

Placements24 in Rustenburg is seeking a Customer Support Specialist for a hybrid role that blends remote work with in-office collaboration at our Rustenburg office. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to the best solutions for their needs.

The ideal candidate has strong communication, active listening, and problem-solving skills, with experience in CRM systems and standard office software.