Retail Customer Service Specialist - On-Site (Stellenbosch)

Placements24; Stellenbosch; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Job summary

Placements24 is seeking a Customer Service Representative in Stellenbosch, Western Cape. You will be the frontline ambassador, delivering in-store and phone-based support, processing transactions, and resolving issues to enhance the shopping experience.

Ideal candidates possess excellent communication, a passion for retail, and a commitment to customer satisfaction. The role offers on-site work with opportunities to grow in a dynamic retail environment.

Qualifications

• Prior experience in customer service or retail is preferred.
• Excellent interpersonal and communication skills.
• Basic understanding of POS systems and retail operations.
• Ability to handle inquiries and complaints effectively.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Greet customers and assist with product inquiries and recommendations.
• Process transactions accurately using the POS system.
• Respond to questions about products, policies, and services.
• Handle returns, exchanges, and refunds per company guidelines.
• Maintain a tidy sales floor and customer service area.
• Assist with inventory management and stock replenishment.

Skills

Customer service

Retail sales

Communication

POS system

Tools

POS system

Job description

Placements24 is seeking a Customer Service Representative in Stellenbosch, Western Cape. You will be the frontline ambassador, delivering in-store and phone-based support, processing transactions, and resolving issues to enhance the shopping experience.

Ideal candidates possess excellent communication, a passion for retail, and a commitment to customer satisfaction. The role offers on-site work with opportunities to grow in a dynamic retail environment.