On-Site Customer Care Specialist - Pretoria, Growth

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Professional development

Supportive team environment

Ongoing training

Paid leave

Job summary

WhatJobs Direct is recruiting a Customer Care Specialist for our Pretoria, Gauteng, ZA office. You will be the primary contact for customer inquiries, delivering solutions and building strong relationships to ensure satisfaction. The role requires excellent communication, problem-solving, and teamwork.

You will handle calls, emails, and live chat, document interactions in the CRM, and escalate issues when needed. A strong customer focus and ability to learn quickly are essential for success.

Qualifications

• Previous experience in customer service or call center required.
• Excellent verbal and written communication in English.

Responsibilities

• Handle incoming calls, emails and live chat promptly and professionally.
• Provide accurate information about products, services and policies.
• Resolve complaints with aim of first-contact resolution.
• Document interactions and outcomes in the CRM system.
• Identify customer needs and suggest suitable solutions.

Skills

Communication skills

Active listening

Problem solving

English proficiency

CRM experience

Education

High school diploma

Degree preferred

Tools

CRM software

Helpdesk systems

Job description

WhatJobs Direct is recruiting a Customer Care Specialist for our Pretoria, Gauteng, ZA office. You will be the primary contact for customer inquiries, delivering solutions and building strong relationships to ensure satisfaction. The role requires excellent communication, problem-solving, and teamwork.

You will handle calls, emails, and live chat, document interactions in the CRM, and escalate issues when needed. A strong customer focus and ability to learn quickly are essential for success.