On-Site Customer Support Specialist — Growth & Stability

Placements24; Kempton Park; Presencial; ZAR 180.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training opportunities

Employee discounts

Uniform and work tools

Performance reviews

Stability

Descripción de la vacante

Placements24 is seeking a Customer Support Specialist to join our team in Tembisa, Gauteng. You will be the first point of contact for customers, handling inquiries, resolving issues, and processing requests with empathy and professionalism.

Ideal candidates are excellent communicators who stay calm under pressure and can navigate our CRM systems to maintain accurate records. This role emphasizes delivering outstanding service while contributing to a stable, supportive work environment in the

Formación

• Experience in a customer service or call centre environment.
• Excellent verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with customer service software and databases.
• High school diploma or equivalent; additional education is a plus.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer complaints and issues effectively.
• Process customer orders, applications, and requests accurately.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Follow communication guidelines and customer service standards.
• Identify and report trends in customer inquiries and complaints.
• Contribute to team efforts by accomplishing related results as needed.

Conocimientos

Customer service

English fluency

Active listening

Problem solving

CRM software

Attention to detail

Teamwork

On-site availability

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Customer Support Specialist to join our team in Tembisa, Gauteng. You will be the first point of contact for customers, handling inquiries, resolving issues, and processing requests with empathy and professionalism.

Ideal candidates are excellent communicators who stay calm under pressure and can navigate our CRM systems to maintain accurate records. This role emphasizes delivering outstanding service while contributing to a stable, supportive work environment in the