On-Site Customer Support Specialist - Growth & Benefits

Placements24; Mbombela (Nelspruit); Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training

Friendly office environment

Team-building events

Nelspruit location

Job summary

Placements24 in Nelspruit, Mpumalanga, is seeking a dedicated Customer Support Specialist to join our office team. You will be the primary contact for customers, delivering courteous service and resolving inquiries efficiently.

The successful candidate will communicate clearly, troubleshoot issues, and document interactions in our CRM. This full-time on-site role offers growth opportunities, a supportive environment, and competitive benefits in a busy office setting.

Qualifications

• Previous experience in customer support or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively.
• Must work full-time in the Nelspruit office.
• Patient, empathetic, and professional demeanor.
• High school diploma or equivalent; further education is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions promptly and professionally.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with troubleshooting, order processing, and general inquiries.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors or relevant departments for resolution.
• Gather customer feedback and report trends for service improvement.
• Build rapport with customers and ensure a positive service experience.
• Collaborate with team members to achieve departmental goals.
• Maintain a thorough understanding of our client's offerings to effectively assist customers.

Skills

Customer support

Communication

Problem solving

Computers

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Placements24 in Nelspruit, Mpumalanga, is seeking a dedicated Customer Support Specialist to join our office team. You will be the primary contact for customers, delivering courteous service and resolving inquiries efficiently.

The successful candidate will communicate clearly, troubleshoot issues, and document interactions in our CRM. This full-time on-site role offers growth opportunities, a supportive environment, and competitive benefits in a busy office setting.