Customer Support Agent - WhatJobs Direct

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Annual leave and sick leave

Internal training and growth

Job summary

Placements24 is seeking a Customer Support Agent in Pretoria, Gauteng, on-site. You will be the first point of contact for customers, delivering professional support and information to maintain satisfaction and positive relationships.

Ideal candidates will have customer service or call center experience, strong English communication, and a collaborative, team-oriented approach to deliver consistent service excellence.

Qualifications

• Previous experience in customer service or call center environment.
• Excellent verbal and written English communication.
• Strong interpersonal skills and patient, empathetic demeanor.

Responsibilities

• Handle incoming customer calls, emails, and walk-in inquiries professionally.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints, escalating as needed.
• Process customer requests such as orders and account updates.
• Maintain customer records accurately in the CRM system.
• Gather customer feedback to improve service delivery.

Skills

Customer service

Call center experience

English communication

Time management

Multitasking

Education

High school diploma

Tools

CRM software

Office software

Job description

About the Role

Our client is looking for a dedicated and customer-focused Customer Support Agent to join their established team in Pretoria, Gauteng, ZA . This is an on-site position where you will be the first point of contact for customers, providing essential support and information. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships. This role is perfect for individuals who thrive in a collaborative office environment and possess excellent communication skills. We pride ourselves on our team-oriented culture and commitment to service excellence.

Key Responsibilities

• Handle incoming customer calls, emails, and walk-in inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints effectively, escalating to supervisors when necessary.
• Process customer requests, such as orders, applications, and account updates.
• Maintain customer records by updating account information accurately in the CRM system.
• Identify and elevate priority issues and their resolution.
• Gather customer feedback and share insights with the team to improve service delivery.
• Assist in developing and updating customer support documentation.
• Collaborate with colleagues to ensure a consistent and high-quality customer experience.
• Adhere to all company policies and procedures related to customer service.

Requirements

• Previous experience in a customer service or call center environment is required.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a patient, empathetic demeanor.
• Proficiency in using standard office software and computer systems.
• Ability to multitask and manage time effectively in a busy office setting.
• Familiarity with CRM software is an advantage.
• A high school diploma or equivalent is necessary.
• Strong problem-solving skills and the ability to think on your feet.
• Must be able to commute to our Pretoria office daily.
• A team player attitude with a commitment to achieving collective goals.

Benefits

• A competitive annual salary of R .
• Comprehensive medical and retirement benefits package.
• Paid annual leave and sick leave.
• Opportunities for internal training and professional growth.
• A stable and supportive work environment in Pretoria .
• Regular team-building activities and social events.
• Employee discounts on company products and services.
• Opportunities for advancement within the customer service department.
• A clear path for career development.
• Company-provided workstation and necessary office supplies.