Pretoria On-Site Customer Support Specialist

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Annual leave and sick leave

Internal training and growth

Job summary

Placements24 is seeking a Customer Support Agent in Pretoria, Gauteng, on-site. You will be the first point of contact for customers, delivering professional support and information to maintain satisfaction and positive relationships.

Ideal candidates will have customer service or call center experience, strong English communication, and a collaborative, team-oriented approach to deliver consistent service excellence.

Qualifications

• Previous experience in customer service or call center environment.
• Excellent verbal and written English communication.
• Strong interpersonal skills and patient, empathetic demeanor.

Responsibilities

• Handle incoming customer calls, emails, and walk-in inquiries professionally.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints, escalating as needed.
• Process customer requests such as orders and account updates.
• Maintain customer records accurately in the CRM system.
• Gather customer feedback to improve service delivery.

Skills

Customer service

Call center experience

English communication

Time management

Multitasking

Education

High school diploma

Tools

CRM software

Office software

Job description

Placements24 is seeking a Customer Support Agent in Pretoria, Gauteng, on-site. You will be the first point of contact for customers, delivering professional support and information to maintain satisfaction and positive relationships.

Ideal candidates will have customer service or call center experience, strong English communication, and a collaborative, team-oriented approach to deliver consistent service excellence.