Customer Support Representative

Newfort Specialised Unity; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Newfort Specialised Unity is seeking a Customer Support Specialist to join the Pretoria team in a hybrid role, offering a balance of office collaboration and remote work. You will handle diverse client inquiries, guide product usage, and ensure timely resolutions to foster positive customer experiences.

The role emphasizes strong communication, problem-solving, and a proactive approach to assisting clients with issues and account management.

Qualifications

• Solid experience in a customer-facing support role.
• Strong communication and problem-solving capabilities.
• Familiarity with CRM tools and ticketing systems.
• Ability to adapt to new processes and technologies quickly.
• Team-oriented with a passion for delivering excellent customer service.

Responsibilities

• Manage and resolve customer inquiries and support requests across various platforms.
• Assist customers with product usage, troubleshooting, and account management.
• Document all customer interactions and resolutions accurately.
• Escalate urgent issues to senior team members or relevant departments.
• Contribute to knowledge base articles and customer self-help resources.

Skills

Customer-facing

Communication

Problem Solving

Adaptability

Team Player

Tools

CRM Tools

Ticketing Systems

Job description

Customer Support Specialist (Pretoria)

Our client is recruiting for a dedicated Customer Support Specialist to join their established team in Pretoria . This role involves providing high-level support to clients, ensuring their issues are resolved efficiently and their experience is positive. You will be a crucial point of contact, embodying the company's commitment to customer satisfaction. This hybrid role offers the best of both worlds, combining the collaborative spirit of an office environment with the flexibility of remote work, supporting a company that values employee well-being and professional growth.

About the Role

Our client is recruiting for a dedicated Customer Support Specialist to join their established team in Pretoria . This role involves providing high-level support to clients, ensuring their issues are resolved efficiently and their experience is positive. You will be a crucial point of contact, embodying the company's commitment to customer satisfaction. This hybrid role offers the best of both worlds, combining the collaborative spirit of an office environment with the flexibility of remote work, supporting a company that values employee well-being and professional growth.

Key Responsibilities

• Manage and resolve customer inquiries and support requests across various platforms.
• Assist customers with product usage, troubleshooting, and account management.
• Document all customer interactions and resolutions accurately.
• Escalate urgent issues to senior team members or relevant departments.
• Contribute to knowledge base articles and customer self-help resources.

Requirements

• Solid experience in a customer-facing support role.
• Strong communication and problem-solving capabilities.
• Familiarity with CRM tools and ticketing systems.
• Ability to adapt to new processes and technologies quickly.
• Team-oriented with a passion for delivering excellent customer service.